MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and use the buy now buttons. After you have finished your selection, click on checkout where you will be asked to supply us with a few details that will enable us to complete your order.
On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean your order has been accepted by us. The contract between us is formed when the goods are dispatched. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.
If any goods are priced in error, Luxescentwill not be bound to honour incorrect prices.
CANCELLATION OF ORDERS
If you wish to cancel your order please let us know through our Contact Us page.
If the order has already been dispatched from the warehouse, you will have to receive the goods as normal. In these circumstances you will have to return the goods yourself.
At various times of the years we may provide a free delivery service, this applies to UK mainland deliveries only; we aim to deliver your goods within 1-3 working days. Please contact us for a price on non mainland deliveries. When an order is place at a weekend or on a public holiday, the order will be processed on the next working day and the delivery date will vary accordingly. We endeavor to delivery all goods on time, however delays are possible.
The date of delivery specified by us is an estimate only. We shall not be liable for any loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
You have 30 days to return your unwanted items. It is your responsibility to insure the items are returned to us and reach us in 100% resalable condition.
Luxescent recommend you take out carrier insurance as if the goods do not arrive in a resalable condition no refund will be made.
Luxscent Returns Dept
Unit 1 & 2
You must contact us prior to returning your unwanted products. If you have cancelled your order and the item has left our depot it is your responsibility to return the item to us.
Providing the goods are in 100% resalable condition and you include your order number you will receive a refund.
WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER?
Once your order has been sent, you will receive a dispatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we’re here to help.
Please note that this is only an estimated date and before contacting us can you check the following:
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
Check to see if you have a delivery card from Royal Mail. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
Check with your neighbours to see if they have accepted the parcel on your behalf.
Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:
– Any orders on a Recorded Delivery Service should be reported as missing within 7 days of expected delivery date.
– Inside UK, please allow 14 days from dispatch before reporting an item as missing.
– Inside Europe, please allow 21 days from dispatch before reporting an item as missing.
If your order has not arrived after this time, and you are certain that it isn’t with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item to be sent.
It is our policy to replace items that are lost in post, this does not affect your statutory rights.
Please note that items must be reported as missing within 40 days of being dispatched to you as we are unable to take any action on your behalf after this time.